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Our completely free Charity Excellence Quality Mark for charities and non profits takes only 2 hours, as part of our health check system. The free management health check enables you to assess any and all aspects of your charity and connects you to our master resource hub of free support, policies, templates and guidance.
It's free, it’s also automated, so you there’s no extra workload to achieve it and you're assessed using a framework created to meet your specific needs, not the normal one size fits all. Moreover, the assessment is ongoing, not once every few years, so funders and others can have confidence in it.
It demonstrates to funders and other stakeholders your commitment to excellence, provides assurance to trustees and recognition to your staff and volunteers for achieving this.
“I’m delighted that we’ve gained the Quality Mark. It provides a structured but easily accessible way to review operations, locate gaps in operational excellence and, most importantly, be the best we can be for those that we support”. Herefordshire Mind
Once you have scored all 8 questionnaires, with a scoring rating of at least ‘Pass’, the Quality Mark will be displayed on your dashboard and you will be sent the Quality Mark logo.
If your rating isn’t Pass (green indicator), rescore the questionnaire. Each assessment statement looks at an issue from several perspectives. Not do we have it, but is it working as well as it could be? We all tend to make assumptions (self-included), but if you don’t meet all of a statement’s criteria, or aren’t sure you do, it’s not a 5.
You must score each questionnaire within the last 12 months to retain the Quality Mark. The Quality Mark reporting displays the date by which each questionnaire next needs to be scored and traffic light indicators will warn you, when you need to do so.
If you don't, the system will automatically remove your quality mark. To requalify, rescore the relevant questionnaires.
At the bottom of your dashboard, you'll find the Quality Management area.
| On the left, the circle tracks your progress towards achieving the Quality Mark, then the Scoring Quality alerts you if scoring is not accurate, and then the status of each questionnaire is displayed. |  |
As you score each questionnaire, its section will turn green and includes the date by which it must be scored again to retain the quality mark.
Your dashboard Scoring Quality must be Pass (green) to qualify for the quality mark. Poor (Amber) or Fail (Red) indicate that you are not scoring questionnaires accurately. The system is not trying to catch you out and will not mark you down for having low scores, because the impact of over demand and lack of funding are resource issues outside your control.
Even the very best charities don't have the capacity and resources to get everything right all the time. The system's purpose is to help you understand how you are performing in every area to enable you to find opportunities and use your very limited resources to maximum effect. It cannot do that if scoring isn't accurate, so it alerts you if it isn't.
Each statement may include key factors, such as who, what, when, how and factors such as use in decision making, cost, and training. It's not do you have this system within your charity but is it working as well as it could be. You should only rate a statement as a 5, if you meet each aspect within it.
If you're scoring quality indicator turns red or amber, simply rescore questionnaires as above and it'll turn green again.
