What policies should a charity have? The charity policies required by UK law and the Charity Commission depend on your role and activities. This resource explains the most common charity policies and procedures charities need and guidance and links to free charity policy templates you can use to create yours. It includes a list of all the charity policies and procedures you can download in Word format from within Charity Excellence for free. It also includes links to the Charity Commission guidance and rules relating to policies, and guidance on the policies the Charity Commission wants, and those for staff, grant makers, and AI.
Listed below is the Charity Commission policy guidance that I am most frequently asked about, but this list is by no means exhaustive. I have created charity policies for each of these that meet their requirements and include links back to the relevant Charity Commission guidance.
And the Charity Commission isn't the only relevant regulator. Others include HMRC, the Fundraising Regulator. There are also others that are relevant for charities in specific sectors, such as DFE, CQC and the Electoral Commission.
You can download a wide range of policy templates for charities by logging in; everything is free.
To download a charity policy template, register, then login. Click the AI bunny icon, then his Policies button, then typing in the one you want and he'll hop off and get it for you - watch the 2 min demo video on how to download policies. He can only download one at a time.
As you score the health check questionnaires, the system will make available (in the statement download area - bottom left of screen) the policies you might need as and when these are relevant to any given statement.
To download multiple policies, score the Governance ort People questionnaires until you come to a statement with POLICY DOWNLOADS in the text. You can down load all policies from here.
And Charity Excellence does a lot more than that. It's one-stop shop for anything your charity might need.
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The Charity Commission lists a series of policies that you complete as part of your annual return. Not all may apply but, to be honest, it's a bit naff. It looks like a policy list designed by a committee of Civil Servants, which is probably what it is. You can download any of these by logging in the Charity Excellence.
Here's the list: risk management, investment, safeguarding, conflicting interests, volunteer management, complai8ns handling, paying staff, social media, financial reserves, external speakers, bullying, serious incident reporting, trustee expenses and campaigns and political activity.
You will always wish to think about any health and safety policies you might need and if you have staff a health and safety policy statement is a good idea may be a regulatory requirement. Equally, with staff, you'll need to think about policies such as grievance, disciplinary and capability. The Acas website has lost of guidance, downloadable policy templates and a free help line.
If you are a grant maker, you should have a grant making policy. Grant makers don't often specify policies they expect potential grantees to hold. The most common one required is safeguarding. If you work with children or vulnerable adults this is a must have anyway. You can download both by logging in.
The banks can be a real pain and may ask a whole series of detailed questions, when opening an account or a spart of tehri know your customer processes. Particularly, if you work overseas in areas such as Pakistan, Somalia or Afghanistan. I've written a guide with links to people to help you, templates etc. I've also created charity policies for anti money laundering, anti bribery and due diligence (for sanctions) that you can download by logging in.
A non-exhaustive checklist of common policies that may need updating with notes to help you. We cannot afford lawyers, so the non-exhaustive checklist below is not professional opinion, which you must seek if you need it.
| Policy | AI Relevance / Explanatory Notes |
| Data Protection & Privacy | Include compliance with Data Protection Act and ICO guidance on AI and data protection. Address how AI systems process personal data, retention and security, consent, and transparency. |
| Equality, Diversity & Inclusion | Prevent algorithmic bias and discrimination in AI systems. Ensure fairness and inclusivity in AI-driven decisions. |
| Complaints | Add procedures for handling complaints about AI-generated decisions or content, including contestability and redress. Reworded to manage the growing use of AI to submit 20+ page long complaints using quasi-legal language. |
| Safeguarding | Cover risks from AI misuse (e.g., deepfakes, scams) that could harm vulnerable beneficiaries or staff. |
| Fundraising | Reflect Fundraising Regulator guidance on AI use. Human review of AI-generated fundraising content, including AI bid writing. Fundraising bot safeguards for vulnerable people. |
| HR & Recruitment | Address AI use in recruitment (e.g., automated screening) and ensure compliance with equality laws. Include transparency and fairness in AI-assisted hiring. |
| Social Media & Communications | Add rules for AI-generated content, ensuring it is clearly identified and ethically used. Safeguards to mitigate deepfake use. |
| Risk Management | Integrate AI risk analysis, including bias, misinformation, cybersecurity threats, and environmental impact. |
| Governance | Define board oversight for AI decisions and annual review of AI performance and ethics. |
| Imagery Ethics | Responsible use of AI-generated images, avoiding misrepresentation and ensuring cultural sensitivity. |
| Financial Controls | Ensure AI tools in finance are monitored and audited for accuracy and compliance. Scams, including deepfake. |
| Grant Making | Transparency and fairness in AI-assisted decisions, with human oversight. Guidance on use of AI in applications. |
| Procurement | Ensure ethical sourcing of AI tools and services, compliance with charity procurement rules, and vendor transparency. |
| IT Use | Define acceptable use of AI systems, security protocols, and monitoring to prevent misuse and ensure compliance. |
| Consent to Use Imagery | Extend consent to cover any potential sharing/input with internal or external AI systems. AI will not be used to create content using real people. |
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I am not an accountant, nor a lawyer and no advice can be applicable to all organisations, in all circumstances, so this guide to charity policies is no more than a guide to understanding. I've summarised the regulatory guidance and augmented this with my own experience and Internet research, but I am not competent to provide professional advice. I have included links to the source guidance to enable you to check this yourself and, if you think you might need professional advice, register, then login and use the Help Finder directory to find pro bono support. Everything is free.